Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers. You can also increase your ROI and improve online sales with excellent customer service.

At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station.  I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news.  I would tear copy straight off the wire service printer and if I was lucky, I [...]

If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your [...]

Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now:
1. Rule 1-12-50© -  The first portion of every month (hence the number 1), consistently every month (hence the number 12), identify a population index upwards of fifty (hence the number 50) key customers or emerging customers and provide them [...]