“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.

Customer service, how I loathe thee.  Let me count the ways.  The never-ending loop of obnoxious hold music.  The pressure to buy new products and services.  The poor-quality, outsourced call to a distant land.

You’ve decided to incorporate your business, but aren’t sure how to proceed. Incorporation is a process that involves lots of decision-making, paperwork, and legal processes. Thankfully, you don’t have to go far to learn the ins and outs of incorporation. You can now incorporate online with helpful services that are just a click away. Here [...]

Many job seekers are confused about networking, and therefore doubt its effectiveness. Networking is the art of building and maintaining mutually beneficial relationships. So, like anything else, networking requires a bit of practice and finesse, but if done correctly, networking can be an invaluable part of your job search campaign.

Nobody likes a bully… especially small business marketers.  If you’ve ever felt like the little guy taking punches from a heavyweight champion, you know what I’m talking about.  Big business has donned its gloves, and is waiting to put small business down for the count.

You hear it al the time if you have been involved or are involved in the home business or internet business industry:
“You need a system to succeed.”
I like to take this a step further. You not only need a “system”, but in order to get the most out of your home business opportunity, you need [...]

What I want to discuss in this article is the basic idea of honesty.  The internet is a wonderful place to do business, but with the continuous flood of spyware, malware, and spam, it can be a horrible and very frustrating for the average user.  I am amazed, but not surprised, by the unethical practice [...]

Toy surprises buried in cereal boxes or in bags of popular snacks have been a marketing tactic for as long as package goods have been sold in supermarkets. Most people probably can’t even imagine a Cracker Jack box without a prize inside.

How well do you know your customers?
What is the primary reason your customers or clients come to you? Or purchase your product or service? What is the Number One problem you solve for them? Do you know? Are you certain? If you don’t, your marketing could be missing the mark, and you could be missing [...]

In the Internet-driven world of today, contact centers have become a very resourceful facility for businesses around the world. Big companies are readily putting up contact centers to channel their customer care needs. Contact center consultants specialize in providing vendor-neutral information on various aspects of call centers, like call center software, operating equipment and relevant [...]